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Privacy policy


If you have any questions or concerns about our Privacy Policy, feel free to contact us via email at or via mail at the following address:

353 Gilmore Avenue, Burnaby, V5C 6L7


Information You Provide to Us. We collect information from you when you purchase a membership and other services from us. The information we collect includes personally identifiable information, such as your name, home address, telephone number and email address. You may also provide non-personally identifiable information — for example, demographic information such as gender and date of birth, or the name of your employer or school.

The information we collect may include the following:

  • Name

  • Home address

  • Home / mobile telephone number

  • Work telephone number

  • Email address

  • Gender

  • Credit, debit or other payment account number and related information

  • Health-related information (as explained below)

  • Date of birth

Guests are asked to provide certain contact and demographic information.

We also collect a limited amount of fitness, physical activity and health-related information from you if you sign up for personal training services. This information (such as whether you suffer from a heart condition, dizziness, high blood pressure, and knee or back problems) helps determine your eligibility to participate in our specially-designed fitness programmes. If you participate in personal training, we may also obtain certain measurements such as height, weight and age from you.

Security Access. ezfit utilises a security swipe access system in all its locations. This allows members to check in with their Access ID fob. Additionally, we do not sell, lease, rent, trade or otherwise transfer the data collected by the access system to any third parties.

Aggregated Information. We may aggregate personally identifiable information. Aggregated information is not personally identifiable information because it does not identify and is not associated with you or any other user.

In-Club Wireless Access. As a convenience to our members, internet access is available in our studios via wireless hotspots. We do not collect any information in relation to your use of the in-club wireless access. We are not responsible for the third-party privacy, information or other practices.



Provision of Products, Services and Information. We use your personally identifiable information to:

  • Set up your membership

  • Provide services and products to you

  • Process payments for your membership, including credit card, debit card and bank account debit transactions

  • Contact you regarding your membership and services, and other administrative information

  • Track guest use of our studios

  • Respond to your enquiries and comments

Provide advertisements, newsletters, and/or other marketing or promotional and other information to you regarding products and services that we provide or otherwise offer for sale

Our Business Purposes. We may use your information for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

Other Purposes. We may use non-personally identifiable information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine non-personally identifiable information with personally identifiable information (such as associating your name with your employer if you are a participant in a corporate sponsored programme), in which case we will treat the combined information as personally identifiable information as long as it is combined.



Our Third-Party Service Providers. We may share your information with our third-party service providers and agents who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, text messaging, credit card or other payment account processing, auditing and similar services. Contracts with our service providers require them to keep information confidential.

Legal Requests or Requirements and to Prevent Harm. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on ezfit. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to prevent harm to ezfit Fitness Studios, our members or other individuals. This may include sharing information with other companies, lawyers, courts or other government entities.

Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business to a third party, we may transfer your personally identifiable information to the new owner to be used as consistent with this Policy.

Corporate and Insurance Programmes. If you have a corporate employer sponsored or health insurance sponsored membership, upon the request of your employer or insurance provider, as applicable, we may share usage statistics and information, including your name, date of birth, insurance identification number and how often you use one of our facilities.



You can email us at or contact us by mail at the following address:

353 Gilmore Avenue, Burnaby, V5C 6L7

You can update or change your information by contacting us as described above. You can also opt out of receiving marketing and promotional emails from us by using the opt-out or unsubscribe feature contained in the emails to opt out of other means of marketing communications, including telephone, text or other electronic communications from ezfit, contact Member Services at We will try to comply with your request(s) as soon as reasonably practicable. If you opt out of receiving marketing-related messages from us, we may still send you administrative messages so that you continue to receive important information (for example, transactional messages relating to your membership, purchases and club information).



We use industry standard physical, technical and administrative security measures to protect your information. Our employees have access to your personally identifiable information only on a need-to-know basis. Contracts with our third-party service providers require them to keep information confidential. However, no storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Questions” section above.



If we decide to change our Privacy Policy, we will post such changes on our official website We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Please contact us if you would like the current version of this Privacy Policy or our Website Privacy Policy. Unless stated otherwise, the revisions will apply to all information we have about you and your account.

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